SmartGolfFitting.com

Privacy Policy

This policy explains how Smart Golf Fitting, operated by Telum Technology Ltd, uses personal data when you use smartgolffitting.com, upload launch monitor data, buy a Driver Fitting report, or contact us.

Information we collect

Account and sign-in details such as your email address and authentication status.
Uploaded launch monitor files, fitting answers, generated fitting outputs, report progress, and support/audit metadata.
Payment metadata such as Stripe checkout, payment, refund, and dispute identifiers. We do not store card numbers.
Contact form messages, including your name, reply email, subject, message, and any optional fitting session ID.
Technical information needed for security, diagnostics, cookies, checkout, and fraud prevention.

Cookies and similar technologies

We use necessary cookies for authentication, session security, cookie preference storage, checkout flow continuity, and payment security.
The cookie preference banner stores your choice in a necessary cookie named agf_cookie_consent.
Stripe may use cookies and similar technologies during checkout for payment security, authentication, and fraud prevention.
With your consent, we use optional analytics cookies to help us understand site usage and improve Smart Golf Fitting. You can manage your preferences or switch them off at any time.
We do not currently use marketing cookies.

Stripe payments and fraud prevention

We share customer and payment-related data with Stripe to create and process payments, detect, monitor, and prevent fraud, and comply with payment network, legal, security, and dispute requirements.
When you use Stripe Checkout or Stripe payment services, Stripe may process payment details, device and browser information, IP address and approximate geolocation signals, cookies or similar technologies, and fraud-prevention signals.
Stripe may use this information for payment security, authentication, fraud detection, disputes, regulatory compliance, and service improvement as described in Stripe's own privacy and cookie materials.

International data transfers

Smart Golf Fitting is operated from the United Kingdom, and our core data infrastructure is located within the UK/EEA.
To process international transactions and maintain platform security, personal data, including payment metadata and device identifiers, may be transferred to, stored, and processed by our third-party payment processors, such as Stripe, in countries outside the UK and EEA, including the United States.
We ensure that such transfers are protected by appropriate legal safeguards, including Standard Contractual Clauses approved by the UK Information Commissioner's Office where required.

How we use information

To provide the digital fitting journey, generate report previews, unlock paid reports, and preserve access to your fitting sessions.
To process payments, confirm entitlement, handle support requests, and review genuine service issues.
To maintain security, prevent abuse, troubleshoot errors, and improve the reliability and quality of the products and service we provide, including through anonymised analysis of fitting and usage patterns.

Retention and choices

We keep fitting, payment, audit, and support records only for as long as needed for service delivery, legal, payment, security, and support purposes.
Some anonymised technical metrics may be retained for analytical purposes where it can no longer identify you.
You can request access, correction, deletion, or privacy support through the contact form.
Some payment, fraud-prevention, dispute, or legal records may need to be retained by us or Stripe even after a deletion request.
Depending on your location, you may have specific rights regarding your personal data under local laws, including rights that apply to consumers in the United States, Canada, Australia, the UK, or the EEA.

Contact

For support, privacy, refund review, or account questions, use the contact form.